Tim Hortons

Reviews

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  The food is consistently incorrect, sloppy, burnt, or forgotten. As a customer of them 2-3 times a day for my wife and I, for about 8 years ish now (roughly when we bought our house and use the east end) I am not happy. they are close to home so we use them, and dealing with one manager today, she took care of the situation and corrected it. I commend her for that and apologize for being angry with her. But i feel i will be moving my business somewhere else. I love the convenience of a close drive through open late that isn't all deep fried fast food but can no longer put up with the incompetence of the drive through staff. I know it gets busy, but i worked fast food for years as a kid, where it would be packed, tour buses came regularly as it was on gasoline alley. It is not that difficult to properly make good foods. Unfortunately staff at these restaurants do not care enough to be even half decent at their job. As a manager myself, it falls on management. Lack of training, support, encouragement, and feeling of self worth makes employees dislike their jobs and gives them no reason to strive to succeed. I have seen it, don't treat your employees well and not giving them the training and respect they deserve (as they are the ones doing the work ) destroys a crew, and eventually, the credit and well being of the company they work for. Unfortunately management doesn't care until profits have dropped.
  By Zoltrix, May 03, 2017

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